FAQ

What is a Virtual Assistant and how does a Consultant differ?

A Virtual Assistant will provide professional secretarial and administrative support whereas a Consultant provides expert advice professionally.

How does CS Virtual Assistant work?

· You brief us on your requirements
· You agree a timescale with us
· We work virtually to complete the task
· You receive regular updates

What are CS Virtual Assistant’s delivery promises?
  1. To deliver high standards of work
  2. Dealing with any dissatisfaction through our complaints process to ensure a fair result for you
  3. To ensure you remain in control of your budget we will provide estimates for the number of hours requested in addition to the original invoice, prior to continuing the work so there are no billing surprises
Who can benefit?

This is a flexible service so, many individuals and businesses can benefit. Clients include individuals seeking assistance in transcribing a book or planning a trip; start-ups, who do not have the funding or work load for an employee; or large businesses looking for new business solutions.

What are the benefits?

There is no time-consuming admin for you to do.

You can free up your valuable time to concentrate more on your own business.

You can adapt the hours you use CS Virtual Assistant services to suit your current needs.

You can receive help during busy periods and we can react quickly to demand.

We provide a skilled, experienced Virtual Assistant with no overheads; there is no need to employ a permanent member of staff.

You can forget about sickness absence, holidays and PAYE.

There is no need to provide office space or equipment.

Am I required to purchase a minimum number of hours?

There is no minimum number of hours, making this service flexible for all.

How do I pay?

Payment can be made by cash, BACS transfer or via Pay Pal; within 14 days from receipt of invoice.

What’s the difference between a Retainer and a Package?

Retainers:

• Are a set number of hours, over 5.
• Are billed prior to the work being done.
• Can be used for any tasks.
• VA will provide a track of time.
• Has an expiration date (with us hours can roll over to the following month).
• The client pays for the VA’s time.

Packages:

• Delivers a specific set of items.
• Has a fixed price.
• Has a specific deadline.
• No time tracking required.
• Invoiced for 50% up front and 50% on delivery.
• The client pays for VA’s expertise.

Confidentiality

All clients are issued a working agreement that includes statements on confidentiality & privacy.

Terms and Conditions

For more detailed terms and conditions please click the link below:

Terms and Conditions


talk to us